Shop Talk Blog
3 Signs Your Total Loss Workflow is Slowing You Down
A slow total loss process doesn’t just frustrate your adjusters—it frustrates your customers, inflates your cycle time, and chips away at your bottom line. Often, the symptoms of a broken workflow show up before the root causes are clear. Claims are taking longer....
5 Ways to Spring Clean Your Claims Department
Spring cleaning isn’t just for your home—it’s for your operations, too. As winter fades and the pace of business picks up in Q2, insurance carriers have a unique opportunity to evaluate and refresh their internal processes. The claims department, often under pressure...
Welcoming David Eisman to the DCI Solution Team as Vice President of Business Development
We’re thrilled to welcome David Eisman to DCI Solution as our Vice President of Business Development! With his extensive experience in the claims industry and a track record of driving innovation, David is a fantastic addition to our team as we continue to grow and...
Boyd Says Repairable Claims Decline Continues and Could Remain in Q3
Boyd Group CEO Tim O’Day recently told investors a decline in repairable vehicles, increased use of alternative parts, in-house scanning and calibrations, and labor rate increases during Q2 added to sales and gross profit despite margins remaining below historical...
Scaling Electric Trucks: NACFE Reveals Key Findings on Cost, Infrastructure
While battery-electric commercial vehicles from vans to heavy-duty tractors are on the road today and perform well in many duty cycles, in order for the trucking industry to scale electric trucks in operations, there are areas that must be addressed, according to the...
Progressive to Pay $48M to New York Drivers Over Underpaid Total Loss Claims
Progressive Insurance has agreed to a $48 million settlement with a class of 93,000 New York policyholders who claim the insurer underpaid their total loss claims on their vehicles. The $48 million represents approximately 54% of the compensatory damages alleged by...
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