Shop Talk Blog

The Hidden Costs of Inefficiency in Total Loss Claims

Not every cost in claims processing shows up on a balance sheet. When total loss workflows are slow, fragmented, or inconsistent, the impact ripples far beyond a delayed settlement. From frustrated policyholders to burned-out adjusters to brand damage that...

3 Signs Your Total Loss Workflow is Slowing You Down

A slow total loss process doesn’t just frustrate your adjusters—it frustrates your customers, inflates your cycle time, and chips away at your bottom line. Often, the symptoms of a broken workflow show up before the root causes are clear. Claims are taking longer....

5 Ways to Spring Clean Your Claims Department

Spring cleaning isn’t just for your home—it’s for your operations, too. As winter fades and the pace of business picks up in Q2, insurance carriers have a unique opportunity to evaluate and refresh their internal processes. The claims department, often under pressure...

Class 8 Orders Recover in December 2021

North American Class 8 net orders in December 2021 recovered to between 22,800 and 23,100 units, ACT Research and FTR reported, respectively. The December total orders were back in the same range as September and October, following the previous trend of orders being...

November Trailer Orders Hit Year High

  Trailer net orders rebounded in November, as large fleets place orders and original equipment manufacturers began to further solidify their 2022 production plans. Net orders of 31,000 to 32,000 trailers were posted during November, a 78% to 89% increase from...

ATA: Trucking Trends Report Shows Impact of Pandemic on Industry

  The trucking industry moved 10.23 billion tons of freight in 2020, generating $732.3 billion in revenue, according to the latest edition of American Trucking Associations’ American Trucking Trends 2021. “We knew that the pandemic had a significant impact on our...

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