Shop Talk Blog

The Hidden Costs of Inefficiency in Total Loss Claims

Not every cost in claims processing shows up on a balance sheet. When total loss workflows are slow, fragmented, or inconsistent, the impact ripples far beyond a delayed settlement. From frustrated policyholders to burned-out adjusters to brand damage that...

3 Signs Your Total Loss Workflow is Slowing You Down

A slow total loss process doesn’t just frustrate your adjusters—it frustrates your customers, inflates your cycle time, and chips away at your bottom line. Often, the symptoms of a broken workflow show up before the root causes are clear. Claims are taking longer....

5 Ways to Spring Clean Your Claims Department

Spring cleaning isn’t just for your home—it’s for your operations, too. As winter fades and the pace of business picks up in Q2, insurance carriers have a unique opportunity to evaluate and refresh their internal processes. The claims department, often under pressure...

Underride Legislation Calls for Side, Front Guards

  Legislation has been reintroduced to strengthen standards intended to prevent deadly underride accidents involving tractor-trailers and straight trucks. The Stop Underrides Act would require underride guards on the sides and front of all new trucks, and would...

Peterbilt Launches Updated Vocational Models 567, 520

  Peterbilt Motors Company has updated its vocational Model 567 and 520 trucks. The updates are found in the new VMUX electrical system, which delivers enhanced functionality and integration with many different types of bodies for vocational customer...

FAA Approves Automated Commercial Drone Flights

  The U.S. took one step closer to commercial drone aviation last week when the Federal Aviation Administration granted approval to a company to operate its drones without direct human supervision and without keeping the drone in sight. The Massachusetts-based...

Mack Makes Driver-Activated Over the Air Updates Standard

  Mack Trucks' driver-activated Mack Over The Air (OTA) updates feature is now standard on the Mack Anthem, Pinnacle, and Granite models, enabling customers to implement software updates themselves at a time when it’s most convenient for them. The driver download...

December Truck Orders Close 2020 With a Bang

Despite the plunge in new-truck orders during the spring COVID-19 pandemic shutdowns, orders of Class 5 through 8 trucks closed out 2020 in near-record territory. Preliminary North American Class 8 order numbers from industry analyst firms FTR and ACT Research show...

Ferrari Friday: Agnelli’s Most Peculiar Ferrari

As red as the burning fires of passion and as quick as a flash of though: in the 60s, these were the Ferrari models that everyone dreamed of. Or almost everyone, with just a few exceptions. The most famous of these? Without a doubt, Gianni Agnelli, the president of...

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